Shipping Policy

Shipping Policy

1. Introduction

Welcome to 513 Vape! We are committed to providing you with high-quality vaping products delivered safely and efficiently to your doorstep. This Shipping Policy outlines how we handle the shipping of our products, ensuring compliance with all federal, state, and local regulations.

2. Age Verification and Compliance

Age Requirements

  • Legal Age: You must be 21 years of age or older to purchase and receive vaping products from 513 Vape.
  • Age Verification: To comply with the Prevent All Cigarette Trafficking (PACT) Act and other regulations, we implement strict age verification processes both during the purchase and delivery stages.

Age Verification Process

  • At Checkout: Customers must provide valid identification to verify their age during the checkout process.
  • At Delivery: An adult (21+) must sign for the package upon delivery to confirm receipt.

3. Shipping Locations

Domestic Shipping

  • Coverage: We currently ship to all 50 states in the United States. However, certain states may have specific restrictions or additional requirements. Please verify local regulations before placing an order.
  • Restricted Areas: We do not ship to locations where vaping products are prohibited by law.

International Shipping

  • Restrictions: Shipping vaping products internationally is not available due to varying global regulations and restrictions.
  • Future Availability: We may expand our shipping options in the future as regulations permit.

4. Shipping Methods and Carriers

Compliant Shipping Partners

We partner with reputable, PACT Act-compliant carriers to ensure your products are delivered securely and in accordance with all legal requirements. Our shipping partners specialize in handling age-restricted products and provide reliable tracking and delivery services.

Shipping Options

  • Standard Shipping: Typically takes 5-7 business days depending on your location.
  • Expedited Shipping: Delivers within 2-3 business days for faster receipt of your order.
  • Overnight Shipping: Available for urgent orders, ensuring next-day delivery.

Note: Shipping times may vary based on product availability and your location.

5. Shipping Rates

Calculated Shipping

Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping destination. During checkout, you will see the available shipping options and their respective costs.

Free Shipping

  • Eligibility: Orders over $150 qualify for Free Standard Shipping.(conditions apply)
  • Exclusions: Free shipping does not apply to expedited or overnight shipping options.

6. Order Processing Time

  • Processing Duration: Orders are processed within 1-2 business days after payment confirmation.
  • Delays: In the event of high demand or unforeseen circumstances, processing times may extend slightly. We will notify you of any significant delays.

7. Packaging Standards

Secure Packaging

All orders are carefully packaged to ensure the safe delivery of your vaping products. We use sturdy materials and protective inserts to prevent damage during transit.

Discreet Packaging

To maintain your privacy, packages are shipped in plain, unmarked boxes without any indication of the contents inside.

8. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status and location of your package through our shipping partners' tracking systems.

9. Damaged, Lost, or Stolen Packages

Damaged Packages

  • Reporting: If your package arrives damaged, please contact our customer service team within 48 hours of receipt.
  • Resolution: We will arrange for a replacement or refund, depending on your preference and product availability.

Lost or Stolen Packages

  • Liability: 513 Vape is not liable for packages lost or stolen after they have been marked as delivered by the carrier.
  • Assistance: If your package is lost or stolen, please contact our customer service team, and we will assist you in filing a claim with the carrier.

10. Returns and Exchanges

Please refer to our Returns & Warranty Policy for detailed information on how to return or exchange products.

11. Additional Information

Customs and Duties

For international orders (if applicable in the future), customers may be responsible for customs fees, duties, and taxes. These charges are not included in our shipping fees and are the customer's responsibility.

Shipping Restrictions

  • Prohibited Items: We do not ship products to areas where vaping products are banned or restricted.
  • Compliance: All shipments comply with federal, state, and local laws regarding the sale and distribution of vaping products.

12. Contact Us

If you have any questions or concerns about our Shipping Policy, please feel free to contact us:

Our customer service team is available Monday through Friday, 9 AM to 5 PM EST to assist you with any shipping-related inquiries.